We’ve tried to keep ThymeBase billing as simple as possible. But before I describe how it all works, I want to make sure you know that if you have any questions at all, please do reach out to us.
ThymeBase has only two pricing plans. The first plan, up to 5 simultaneous active events is totally free. Yup, free event planning software. Cool, right?
If you’re planning more than 5 events at the same time, then ThymeBase costs $10 per customer per month. That’s the Pro plan, and it offers unlimited active events.
You can read a little more about it here, on our pricing page.
When you upgrade, ThymeBase will charge you $10 which will pay for the upcoming month’s service. Each month, we’ll automatically charge the card on file unless you downgrade, or change the credit card details. If you’d like to pause the account, just reach out to support and we’ll sort it out with you.
What if the credit card charge fails?
First, don’t stress it. You won’t lose any important details. Your account will remain totally accessible and active. Yes, even if the charge fails.
Then, we’ll try to charge your card on file in a day or so, in case there was a technical error.
If the problem persists, you’ll get an alert from ThymeBase.
Eventually, after a week of non-payment, we’ll suspend the account but you’ll be able to re-activate the account. Again, if you have any questions, talk to us!
What happens if the account is suspended?
Not much. You won’t be able to access your events, but nothing will be deleted. Your events and other information will be stored safely. If you need help getting the account active again or downgraded to free, just let us know and we’ll help.